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Customer Service Representative
Location:
Hopkinton, MA
Description:
Job Description: We're seeking a highly motivated and results-driven Negotiation Specialist to join our team. If you're a customer-focused and strategic thinker looking to accelerate your career, we want to hear from you! Key Responsibilities: Drive customer savings through outbound negotiations with top providers (Comcast, AT&T, Verizon, etc.) Develop and implement effective negotiation strategies, identifying and documenting "patterns" to enhance our repeatable process Deliver exceptional customer experiences, setting expectations, and exceeding service standards Document customer interactions and negotiation journeys in our CRM Collaborate with team members to share best practices and drive process improvements Fast-Track to Team Supervisor: Achieve exceptional performance metrics and demonstrate leadership potential within the first 6 months Take on additional responsibilities, mentoring team members and contributing to team strategy Collaborate with senior management to develop and implement team goals and objectives Lead by example, driving a culture of excellence and customer-centricity Requirements: 2+ years of experience in customer-facing roles, preferably in sales or negotiation Proven track record of success in a fast-paced, goal-driven environment Excellent communication, negotiation, and problem-solving skills Ability to work in a dynamic team environment and adapt to changing priorities Strong desire to lead and develop others, with a passion for customer experience What We Offer: Competitive salary and benefits package Clear career progression and professional development opportunities Collaborative, dynamic work environment Recognition and rewards for outstanding performance Professional development and leadership training If you're ready to accelerate your career and make a meaningful impact, apply now to join our team! Powered by JazzHR
Company:
Billshark
Posted:
May 4 on The Resumator
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at Billshark located in Hopkinton MA. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at Billshark located in Hopkinton MA. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.